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Phone: +44 28 417 69 222
7am-5.30pm GMT Mon - Fri

Free Delivery on orders over £100
Global Delivery & Same day dispatch
Got a question? See our FAQ’s
  • Free Delivery on orders over £100
  • Global Delivery & Same day dispatch
  • Got a question? See our FAQ’s
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FAQs

You may have a few questions about our products and services. Below are some of the frequently asked questions. If the answer you are looking for isn’t here please contact us via live chat or by emailing sales@ruach-music.com.

Shipping and Returns

I am based in the EU, will I get charged VAT or import duties/taxes?

No, we are based in Northern Ireland so we are still part of the EU’s single market for goods. Allowing us to ship into the EU as before Brexit, with no issue, no fee’s and no customs clearance issues. It is business as before Brexit!

I am based in GB, are there any issues shipping from Northern Ireland?

No, we are based in Northern Ireland so we are still part of the UK AND the EU’s single market for goods. Allowing us to ship to GB as before Brexit, with no issue, no fee’s and no customs clearance issues whatsoever. It is business as before Brexit!

If I select Next Day delivery on a Saturday, will it arrive by Sunday?

No, the “days” noted on the delivery services at our Shopping Cart/Basket/Checkout relate to working days i.e. Monday-Friday and excluding public bank holidays. With this, if ordering on a Saturday, your Next Day Delivery would take place on a Monday.

I selected Express 2-3 Days on my order, but it arrived 4 days after my order, why is this?

We use the top courier services available from the best delivery companies, in this case, we would have used a 2-3 day delivery service from a reputable courier, however, in peak seasons sometimes their services can be under strain and lead to slight delay. With this, if needing a product within a tight time frame we always recommend the customer to get in touch with us before ordering to explain this and we will do our utmost best to get the product to you in the timeframe required!

I ordered my item as a gift, but the receiver wants to exchange it, can I do this?

Yes certainly, if the product is returned to us within 30 days of purchase in original packaging in brand new condition, then we can issue a full refund. If product is not in new condition when returned, then a partial refund will be issued to reflect refurbishment fee’s.

I do not like the product I ordered, can I return?

Yes certainly, if the product is returned to us within 30 days of purchase in original packaging in brand new condition, then we can issue a full refund. If product is not in new condition when returned, then a partial refund will be issued to reflect refurbishment fee’s.

Products

What are solderless locking jacks?

Solderless locking jacks are adaptors that fit onto our pedalboards, allowing you to simply and securely lock your instrument cables at the start and end of your pedal chain, so no leads are accidentally pulled out during your face melting solos!

How do I wire up my Ruach Pedalboard with the solderless locking jacks?

No solder means no hassle, just use a patch cable from the input locking jack on the underside of your board to your first pedal and use another patch cable from your last pedal to the output locking jack on the underside of the board. For our 3rd Generation Pedalboards a V6/V8 adaptor is also required in order to fit the solderless locking jacks to the pedalboard.

What effects pedal power supplies will fit under my Size 2.5 Ruach Pedalboard?

The maximum usable space under your Size 2.5 board is 42cm x 7cm x 9cm . We recommend the following popular effects pedal power supplies:

  • Strymon Zuma
  • Harley Benton Power Plant Junior
  • Harley Benton Power Plant
  • Palmer PWT 08
  • Voodoo Lab Pedal Power 2 Plus
  • T-Rex Fuel Tank Classic
  • T-Rex Fuel Tank Chameleon
  • T-Rex Fuel Tank Junior
  • Truetone 1 Spot Pro
  • CS7 Cioks DC5 Link
  • MXR M 238 Iso Brick

(Other power supplies are compatible, our suggestions are based on popularity)

What effects pedal power supplies will fit under my Size 3 Ruach Pedalboard?

The maximum usable space under your Size 3 board is 57cm x 8.5cm x 10cm . We recommend the following popular effects pedal power supplies:

  • Strymon Zuma
  • Cioks DC10
  • Harley Benton Power Plant Junior
  • Harley Benton Power Plant
  • Palmer PWT 08
  • Voodoo Lab Pedal Power 2 Plus
  • T-Rex Fuel Tank Classic
  • T-Rex Fuel Tank Chameleon
  • T-Rex Fuel Tank Junior
  • Truetone 1 Spot Pro CS7
  • Cioks DC5 Link
  • MXR M 238 Iso Brick

(Other power supplies are compatible, our suggestions are based on popularity)

What effects pedal power supplies will fit under my Size 4 Ruach Pedalboard?

The maximum usable space under your Size 4 board is 75cm x 8.5cm x 10cm (29.5″ x 3.3″ x 3.9″). We recommend the following popular effects pedal power supplies:

  • Strymon Zuma
  • Cioks DC10
  • Harley Benton Power Plant Junior
  • Harley Benton Power Plant
  • Palmer PWT 08
  • Voodoo Lab Pedal Power 2 Plus
  • T-Rex Fuel Tank Classic
  • T-Rex Fuel Tank Chameleon
  • T-Rex Fuel Tank Junior
  • Truetone 1 Spot Pro CS7
  • Cioks DC5 Link
  • MXR M 238 Iso Brick

(Other power supplies are compatible, our suggestions are based on popularity)

Do I have to tune my Ruach Cajon?

No – many makers use strings which need tuned frequently to give a “snare effect” and whilst this provides a distinct tone, we opted for the authentic snare wires to ensure your sound is kept rich and consistent.

How do I attach my power supply to my Ruach Pedalboard?

You can attach your power supply underneath your Ruach Pedalboard by using a universal power supply mounting bracket, or heavy duty adhesive backed velcro. We recommend the 3M Dual Lock for a sturdy hold.

Where can I purchase an AC Inlet for my Ruach Pedalboard?

AC Power Inlets are currently only available in 110v so only can be used in countries with 110v power. With this, we do not sell these directly ourselves here at Ruach as they are a 3rd party stock item – however these are readily available online for sale in the USA, shipping globally.